How to turn on TikTok Live comment capture: connect your account, capture comments and create orders in 15 minutes

By Thanaporn K. · CF-Shops team · Thailand's own live comment capture and OMS system

Want to start selling with comment capture on TikTok but not sure where to begin? This guide walks you through turning on TikTok Live comment capture step by step, from connecting your account to closing your first sale. You can do it yourself without an IT team. It takes about 15 minutes, with a free trial and no setup fee.

How TikTok Live comment capture works

TikTok Live comment capture is a tool that reads product-code comments from your TikTok live in real time, turns them into orders and deducts stock automatically. Sellers no longer have to sit and write down codes one comment at a time, and can close sales faster even when viewers are typing non-stop.

Turn on TikTok Live comment capture step by step

1Sign up and connect your account

Sign up for CF-Shops and connect the account you go live with. You only do this once: the system remembers your account for future lives, so there is no need to set it up again each time.

2Link your TikTok live to the system

Paste the link or enter the TikTok account you are about to go live with, so the system recognises your live and can start reading comments the moment you go live. Several accounts can go live at the same time.

3Set product codes and prices

Enter product codes (such as A1, B2) with prices and stock quantities. When customers type a code in your live, the system matches it to the product you set up and creates the order automatically.

4Go live and let comment capture create orders for you

Once you are live, customers comment with product codes and the system captures those comments to create orders and deduct stock in real time. First to type gets the item, and sellers do not have to write anything down.

5Close sales, verify slips and ship

After the live, the system totals the sales for you, verifies slips automatically, and lets you generate tracking numbers and print shipping labels in one place. The sale is closed end to end, from comment to parcel.

Why new shops find it easy to start with CF

No setup fee and a free trial, so you can try before you decide
Set it up yourself with no IT team, following a step-by-step guide
All in one place live comment capture, slip verification, tracking numbers and shipping labels
Lower GP fees because you sell directly through your shop and the money goes straight into your shop's account

Frequently asked questions

How do I start using TikTok Live comment capture?

Sign up for CF-Shops, connect your account, link your TikTok live, set product codes, then go live. When customers type a product code in your live, the system captures the comment to create the order and deduct stock automatically. Setup takes about 15 minutes.

Do I need technical knowledge or an IT team?

No. Every step is done through screens designed for sellers to use on their own, with a guide to follow. No coding and no IT team to hire.

Can I capture several TikTok accounts going live at the same time?

Yes. You can go live and capture comments on several TikTok accounts at the same time, and even mix them with Facebook or IG on the same stock, without overselling.

Does it cost anything to start?

Try it free with no setup fee. Connect your TikTok account and start capturing your lives and creating orders right away. It suits small business owners who want to start selling professionally.